How to Submit a Complaint

Last updated: October 2026

Motorstatement Walk-In Tubs wants people who contact the service to receive fair and honest treatment. Please tell us when something goes wrong. This page explains how to submit a complaint and how we handle it. It is a general template, not legal advice.

Matters You Can Report

You can raise concerns about:

• Contact with Motorstatement Walk-In Tubs by phone or message
• Our handling of your personal details
• Website information that seems incorrect or unclear
• The conduct of a provider reached through our service

Problems With a Provider

Providers in our network are independent businesses. Their estimates, prices, products, warranties and customer service are their responsibility. For problems with work at home, raising the issue with the provider first often helps. Keep a written record of the matter.

Please tell us about it too. Your feedback helps us support honest conduct within the network. A provider with repeated shortcomings may be removed. Motorstatement Walk-In Tubs cannot settle contract disputes, manage warranty claims, refund a provider's work or represent a provider.

Details to Include

Send your complaint to contact@motorstatement.homes with:

• Your name and contact details
• The date you contacted us or the provider
• The number used or form submitted, if remembered
• The provider's name, if known
• A description of the problem and the action you want us to take

How We Handle Complaints

We confirm receipt by email, usually within a few business days. We then examine the concern. This may involve contacting the provider. Our reply explains what we found and any action we are taking.

Requesting Another Review

If the reply leaves your concern unresolved, respond and request another review. You may also seek help from your state attorney general, a state consumer protection office or the local Better Business Bureau. A state contractor licensing board may be able to assist with complaints involving licensed contractors.

Complaint Contact

Direct complaint correspondence to contact@motorstatement.homes.